This Privacy Policy describes how treavy.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

At treavy.com we collect:

• Your name and surname
• Your email address
• Your physical address
• Your phone number
• The data about the browser and device you use to view the store
• The way you navigate the store

We gather your contact details because they are necessary to accept and process your orders, and to make sure you’ve got your packages.

We gather the details of your technical equipment and on-site behavior to make our store more user-friendly and to personalize our store services for you (for example, to automatically switch the store to the mobile version.)

Our store works with outer companies that help us provide the best service for you, and these third parties also use some of the personal details you’re leaving. We limit the data they can access to only what is necessary for them to perform their obligations.

• Payment services use your credit card number, your name and surname to verify and process your payments for our products
• Our manufacturers and stock keepers use the data of your order contents to assemble the necessary package for you
• Postal services use your first name, last name, and physical address to arrange the product delivery for you
• Mass mailing services use your email address to send you emails (if you have subscribed for them)

At treavy.com, we are committed to protecting the privacy of our users and ensuring the secure handling of their personal data. This Data Retention Policy outlines our practices regarding the retention of personal information collected through our website.

Retention Periods: We retain personal data for as long as necessary to fulfill the purposes outlined in our Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods for different categories of personal data are as follows:

• Customer Contact Information (including name and email address): Retained for the duration of the customer relationship and for a reasonable period thereafter to maintain records and provide customer support.
• Purchase History and Transaction Data: Retained for as long as necessary to process orders, facilitate returns or exchanges, and comply with legal obligations such as tax or accounting requirements.
• Website Usage Data (such as browsing history - browsing our website, device information, and IP addresses): Retained for a limited period to analyze website performance, improve user experience, and detect and prevent fraud or security incidents.

Criteria for Retention: Our retention periods are determined based on the purposes for which the data was collected, legal requirements, and operational needs. We regularly review the necessity of retaining personal data and update our retention practices accordingly.

Data Deletion Procedures: Personal data that is no longer necessary for the purposes for which it was collected will be securely deleted or anonymized to prevent identification of individuals. We employ appropriate technical and organizational measures to ensure the secure disposal of data in accordance with industry best practices.

Exceptions to Retention Periods: In certain circumstances, we may retain personal data for longer periods than specified above, such as when required to comply with legal obligations, resolve disputes, or enforce agreements. However, we will only retain personal data for as long as necessary to fulfill these purposes.

User Rights: Users have the right to request deletion or erasure of their personal data once the retention period expires, subject to any legal or contractual obligations we may have. Requests for data deletion can be submitted through the contact information provided in our Privacy Policy.

We may periodically update this Privacy Policy to reflect changes in our data practices, legal requirements, or technological advancements. When we make material changes to the policy, we will notify users by posting a prominent notice on our website or by sending an email to the email address associated with their account. We encourage users to review this Privacy Policy periodically to stay informed about how we collect, use, and protect their personal information. By continuing to use our website after the effective date of any updated Privacy Policy, users acknowledge and agree to the revised terms.

If you have any questions, concerns, or inquiries regarding our Privacy Policy, the data practices of our website, or your personal information, please don't hesitate to contact us. You can reach our Data Protection Officer (DPO) by emailing us at [hello@treavy.com]. We strive to respond to all inquiries promptly and address any concerns you may have regarding the handling of your personal data.

We are committed to resolving any complaints about our collection, use, or disclosure of personal information in a fair and transparent manner. If you believe that we have not complied with this Privacy Policy or applicable privacy laws, please contact our Data Protection Officer using the contact information provided above. We will investigate your complaint and provide a timely response to address your concerns. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.