Refunds: We strive to provide high-quality products and ensure your satisfaction with every purchase. If you receive a defective or damaged item, please contact us immediately to initiate a return or exchange. We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. To be eligible for a refund or replacement, please provide photographic evidence of the issue along with your order details.

Unsatisfactory Purchases: If you are unsatisfied with your purchase for any reason, please contact our customer support team. We will do our best to address your concerns and find a satisfactory solution, which may include a refund, replacement, or store credit. Please note that return shipping costs may apply for unsatisfactory purchases.

Non-Refundable Situations: We do not issue refunds in the following situations:

• Orders that do not arrive due to factors within the customer's control, such as providing an incorrect shipping address or failing to collect the package from the carrier's designated location.
• Requests submitted after 15 days from the guaranteed delivery period (45 days) has expired.
• Items that have been used, altered, or damaged by the customer.

Refund Process: To request a refund or initiate a return, please contact our customer support team via email at hello@treavy.com or through our Contact Us page. Once your request is received and approved, we will provide you with instructions on how to return the item(s) and process your refund. Refunds will be issued to the original method of payment within 7 business days after the returned item is received and inspected.

Policy Updates: We reserve the right to update or modify our refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on this page. We encourage you to review this refund policy periodically to stay informed about our current policies and procedures.

For any questions or inquiries regarding our refund policy, please contact our customer support team. Thank you for shopping with us!